Your details,
kept to the job.

ThruArt sells DIY art kits, ready-made mosaic lamps, tea and coffee at thruart.com.au, to homes and to studios in Australia. This policy says what we collect about you, why, and what we do with it. Questions about it go to support@thruart.com.

• When you order: your name, email, phone and delivery address, and for a gift the person's name and address and your note. We use them to send the order, your receipt and anything about the delivery.
• When you pay: card and Afterpay payments go through Stripe, PayPal through PayPal. Your card details go straight to them; we never see or keep a full card number.
• Trade accounts: the business name, ABN, website, your contact details and a reference we may call, then the account's orders, invoices, addresses and messages. We use them to check the business before we open an account, and to run it.
• Team gift quotes: the quote button opens your own email with the details filled in; we only get what you send.
• The Workshop Guide (the chat on the site): what you type is sent to an AI service, Anthropic, to write the answer. We keep the questions on our own server, with email addresses and phone numbers taken out and no IP address, to see what people ask and write better answers. Please don't type personal details into the chat.
• Photos of your room: when you try a lamp in your own room, the photo stays on your phone or computer. It isn't sent to us.
• Your browser: it keeps your bag, your Maker Passport and a few settings (sound, tips) so they're there when you come back. The site doesn't use advertising or analytics trackers.

Only the people who help us get your order to you: Australia Post (your name, address and phone, for the delivery), Stripe, PayPal and Afterpay (for the payment), the company that runs our shop system and its servers, and Anthropic (the chat questions). We don't sell or rent your details to anyone.

Some of these services keep data outside Australia, for example in the United States. They protect it under their own privacy terms.

We email you about your order. We don't send you offers or news unless you've asked for them, and every one of those has a way to stop them.

Order and invoice records for as long as Australian tax law asks (at least five years); trade account details while the account is open, and after it for as long as tax law asks; the chat questions until they've served their purpose.

You can ask what we hold about you, ask us to correct it, or ask us to delete what we don't need to keep: write to support@thruart.com. If you're unhappy with how we've handled your information, tell us first; if we can't sort it out, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

The site runs over an encrypted connection, payments are handled by the payment services, and only the people who need your details to do their job can see them. If something ever goes wrong with your information, we'll tell you.

If this policy changes, the new one goes on this page with its date. See also our terms.