If something's
not right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a kit arrives damaged, or something in the box is missing, email support@thruart.com with your order number and a photo of the problem, and we'll put it right. We answer within 24 hours, and a replacement leaves us within 3 business days.

We accept change-of-mind returns on unopened DIY kits within 14 days of delivery. The kit must be unopened, unused and in its original packaging, and the postage back is paid by you. Ready-made lamps, tea and coffee can't come back for a change of mind.

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

Once the kit is back with us and we've checked it, we refund it the way you paid: card, Afterpay or PayPal. For a change of mind, the postage you paid to send it back isn't refunded; for something damaged or faulty, we cover it.

Email support@thruart.com first, with your order number, so we can tell you where it goes. Please don't post anything back before we've answered.